Custom Order FAQs

How should I place my order?

You can place your order (and ask any additional questions) by emailing me ( and I will respond within 48 hours.

When should I send you the picture of my pet?

After you have placed your order, I will email you some helpful guidelines for selecting a reference photo. I will then ask that you send me several different photos of your pet. Together, we will make sure the photo you choose will work well.

What type of photo do you need for the pet portrait?

As you can see from my artwork, there is no one type of photo that makes a good pet portrait. I typically ask that customers send me many pictures of their pet so that I can help them select the one that will work best. 

How and when do I pay?

I currently accept payment through Venmo (@missmandapetportraits), CashApp ($missmandapp) or PayPal ( You pay me whenever you would like me to get started on your custom portrait. Once you have paid, I will get to work! 

How long does it take for custom orders to ship?

I usually complete digital paintings within two weeks of receiving your photos and payment. If you are ordering physical artwork or custom merchandise, fulfillment times vary depending on the products ordered. Generally, custom prints ship more quickly than custom merchandise or custom acrylic paintings. 

How much does shipping cost?

Shipping prices vary depending on the products ordered and your shipping address. If you would like to get an estimate, you can go to my store and add the same products you are interested in to your cart (phone case, mug, print, etc.). Check out as you normally would and enter your shipping address. The price shown should be a good estimate so long as you order those same products.

What is your policy on reselling items (stickers, mugs, phone cases, etc) with your art on them?

I am happy for you to share my art and products with those close to you--friends, family, etc, but not for you to resell my art to a larger audience. If you would like to sell items with my art, I am happy to make and sell those products to you in bulk for a reduced price. This helps me ensure that I maintain ownership of my art and that any reproduction of my art is high quality and upholds the standards of my brand. If you are interested in purchasing bulk items, please email me about what items and how many you would like, and we can discuss pricing from there.